Free Shipping on NZ orders over $100. We also ship to Australia!

FAQS

Where is ZenFoodFit Located?

- We are based in Palmerston North, New Zealand

Do you ship Internationally?

- We currently only ship within New Zealand and Australia. Please follow us on social media to be notified of any expansions!

What are your shipping rates?

- See shipping Rates, options and estimates HERE

Can I get free shipping?

- If you are a New Zealand customer then Yes! Yay! Just spend over $100 NZD and you will automatically be eligible for free shipping, just make sure you select the free option at checkout.

What currency is this website in?

- Our bank account can only receive New Zealand Dollars. When browsing the website, your local currency will be shown automatically for your convenience, buring the payment process you will be charged in NZD. Your credit card company will convert this, and you will see the final charge in your local currency on your statement.

What payment methods do you accept?

- We accept most major credit cards, Visa, Mastercard, PayPal and Afterpay.

- Please be aware: We processes all orders in NZD at checkout. While the content of your cart is currently displayed in your local currency, the checkout will use NZD at the most current exchange rate.

Will I get charged customs and duties?

- Custom and Duty charges are country specific and are a legal obligation. You may not always get caught for customs as it is up to the discretion of your local customs office and how they operate. You may order two packages from Zen Food Fit for the same value and one may get charged customs while the other one may not. This is generally how the customs process works: * Parcel enters the destination country and the declared value is over the country’s set dollar value threshold for the particular type of items. * Customs will hold the parcel for clearance and contact you via post, phone or email to pay a fee (this fee is usually a percentage of the order) * Sometimes Customs will ask you for more information about the parcel items. If this happens then please download your ‘order invoice’ which is found at the bottom of your ‘order confirmation email’. Once you have downloaded the invoice, send it to the customs contact person. * Once the fee has been paid customs will release the package which will be delivered to you. Please be aware that customs charges are outside of our control and may be charged on international orders. If you do happen to get charged custom and duty charges and you decide to not pay the charges the items will be sent back to us. When we receive the items back you will be charged a restocking fee of $5 NZD and you will not be refunded the cost of shipping. Custom charges and duty charges are the responsibility of the customer and they will not be refunded or covered by xoBeauty. By ordering items from xoBeauty you agree that payment of custom charges, duty charges and the restocking fee are your responsibility. Thank you for your understanding.

What is Afterpay?

See Afterpay info HERE

Can I buy a Gift Card?

Yes you can buy a range of digitally delivered gift cards. These are delivered via email and last 12 months from the date of purchase.

See Gift Card Options HERE

What is the returns process?

- Contact our team via the contact us form and provide the order number, an explanation of the problem, and photo proof of any damage. Our team will then assess the situation and get in contact with you. DO NOT return products without first talking to us via our contact us page. All communication needs to be made in English. - The Return Address is: PO Box 9107, Terrace End, 4441, Palmerston North, New Zealand When returning a product please include your full name and the order number on the package for the reference. This will help to speed up the resolution process.

Can I change my order after I place it?

- If you made an error while purchasing from Zen Food Fit, please contact us ASAP via the Contact Us page on our website, please include your order number and the email you placed the order with. Once you receive your shipping confirmation email, we can no longer cancel or change your order as it has left our distribution centre.

What do I do if I receive damaged or expired food?

- In the highly unlikely circumstances of this happening, please contact us via our Contact Us page and we will assist you ASAP. If your package items are damaged during the delivery process, we need to get the shipping company to collect all of the products and packaging, as the shipping company want to see this.

What do I do if I receive the wrong food order?

- Please contact us via our Contact Us page ASAP, and include your order number and the email you placed the order with. We will assist you and make sure you get exactly what you ordered!

What do I do if I put in the wrong address when I placed my order?

- It is important you contact us ASAP via the Contact Us page on our website, please include your order number and the email you placed the order with. Please be aware that it is your responsibility to make sure you put the correct address when you make an order on ZenFoodFit. If you put the wrong address and the parcel cannot be delivered it is generally returned to ZenFoodFit. If we receive it back, we will contact you stating what has happened. If this occurs and all the items in the parcel are in good sellable condition there are two outcomes we can provide: 1. We can refund you the order amount less the shipping cost you initially paid, less the $5 NZD restocking fee 2. We can resend the item to you but you will be required to pay for shipping again. If we do not hear from you within 7 days we will proceed as per option 1 stated above

Can I return my order if I don’t like or no longer need the items?

- Change of mind orders can not be returned due to Health and Safety precautions, so please choose items carefully and take note of the nutritional labels and ingredients lists. However, if your items arrive damaged or faulty - get in touch with us ASAP via our Contact Us page. Please include your order number and the email you used to create the order on the Contact Us form. Please see above FAQ ‘What do I do if I receive damaged or expired food’.

Can I cancel my order?

- Once you receive your shipping confirmation email, we can no longer cancel your order as it has left our distribution centre. If you are wanting to cancel your order, please email us ASAP via our Contact Us page. Please include your order number and the email you used to create the order on the Contact Us form.

What happens if I do not claim my parcel from the courier depot?

- In the event of a card to call, it is the customers responsibility to arrange redelivery or collection. If we receive a parcel back due to it being unclaimed or due to non-payment of customs fees (and all the items in the parcel are in good sellable condition) there are two outcomes we can provide: 1. We can refund you the order amount less the shipping cost you initially paid, less the $5 NZD restocking fee 2. We can resend the item to you but you will be required to pay for shipping again

What are Zen Food Fit’s business hours?

- We ship during normal business hours Monday - Friday, excluding public holidays. We aim to reply to emails daily, however during busy sales periods there may be a short delay.

When can I expect a reply from Zen Food Fit?

- We aim to reply to emails daily, however during busy sales periods there may be a short delay. We will check for urgent emails before shipping orders each morning.

Where do I get my order invoice from?

- When you place an order on Zen Food Fit you will receive an email called 'Order Confirmation'. Open this email and scroll down to the bottom of the email. There will be a clickable link called 'click here to download your order invoice'. Click this to open and download your invoice.

Are all of your foods key/vegan/gluten free etc?

- No. Each item has different nutritional information and ingredients lists. Please carefully check each item and see if it is for you. We cannot guarantee there has been no cross contamination from our suppliers, so please see their notes for allergen warnings (i.e. may contain nuts, etc)

I’m searching for a specific brand/item, can you get it for me?

- Possibly! Please contact us if you have certain requests so we can reach out to the company and bring their food to New Zealand!

What are you looking for?

Simply Delish Instant Pudding | Chocolate | 48g

Someone Is Interested In

Simply Delish Instant Pudding | Chocolate | 48g

10 Minutes Ago From Wellington

Your cart