Terms and Conditions
By purchasing items off Zen Food Fit you agree to the following:
- It is your responsibility to provide the correct address to ZenFoodFit when checking out.
- International custom and duty charges are outside of our control and may be charged on international orders. By proceeding with the order and purchasing items from ZenFoodFit you agree that payment of custom charges and duty charges are your responsibility.
- If customs contacts you for more information it is your responsibility to provide them with the invoice and follow up with them.
- If your parcel comes back to ZenFoodFit due to a fault of the customer e.g. non collection, wrong address, failure to pay custom fees, etc. ZenFoodFit will not refund the shipping cost if we agree to a refund of order. ZenFoodFit may also charge a restocking fee in some cases.
- We cannot accept change of mind on food once it has been opened. This is due to health and safety reasons
- Shipping and Delivery estimates are estimates only.
- When you checkout on ZenFoodFit the system will automatically convert the rate to New Zealand Dollars. You will be charged the amount showing in your local currency (plus shipping) but the transaction will give you a receipt in New Zealand Dollars.
- If you have issues with your order you will first contact our support team via our contact us page. Please do not open disputes before talking to us as we would like to help our customers and understand each issue that occurs. This helps us improve our system and helps us to make sure you have a positive shopping experience.
- Gift cards are non refundable
Coffee Shipping Disclaimer: (Important to ensure quality) Orders that contain coffee will ship every Wednesday (NZST) to ensure that the coffee is as freshly roasted as possible. You need to have your order in by Tuesday before 11am to ensure that your items are shipped out on the Wednesday. If you have an order with coffee and other items the order will not be shipped until all items are ready for shipment.
- If you choose the authority to leave option for your parcel shipping method, you need to specify where you would like the parcel to be left. You can do this on the view cart page under the special instructions section. Please be aware that if you choose Authority to leave and the tracking says delivered but you have stated that the parcel has gone missing/not arrived, we will not provide a replacement. Use the authority to leave option at your own risk. Our shipper and Zenfoodfit will not be responsible for stolen/missing parcels that are left without a signature.